My Insurer Private Limited – Singapore based company No. 201903812R - (“we” or “us”) is the operator of the software MY INSURER -  www.my-insurer.net (the “Website”), a customer relationship tool, and the mobile application WELLNEX (the "App"), a free rewarding membership program designed to facilitate access to budget-friendly quality Healthcare, supplemented by Wellness and Lifestyle offers, calibrated thanks to Users' data profiles. 


We are committed to:

  • Follow any best practices, guidelines, requirements of the privacy and insurance policy applicable in any countries where MY INSURER operates
  • Comply to any Insurance rules, laws & regulations applicable in any countries where MY INSURER operates
  • Comply to any Data (storage, flow, ownership) protection act, laws & regulations applicable in any countries where MY INSURER operates
  • Make the user journey as enjoyable, safe, clear and lean as possible


Should you have any queries or feedback with regards to data, please send us an email to data@my-insurer.net


We have a strict and rigorous governance in place organized through different levels.

We use the format suggested by pdpc to be in line with Singapore compliance. 

https://www.pdpc.gov.sg/-/media/Files/PDPC/PDF-Files/Other-Guides/guide-to-dpias---011117.pdf


Our development team & operational team constantly review the data flow, management, access, storage, usage. It is done at each and every release of the platform, and every back up: 


-    From a security stand point

-    From an aggregation stand point

-    From our client stand point (agents)

-    From the users stand point

-    From the regulatory stand point 



We have a Data Protection team in charge of monitoring the activity of the platform very day. 

It includes:


- new data keyed in (source, access)

- data edition (access, impact, communication)

- data deletion (origination)

- Access to platform in line with Terms & Policies.


Our Data Management committee consists in the company management and reviews at every release or on monthly basis the data monitoring protocol that includes:            

  • increase of hosting capacity,        

  • additional/change of data content,

  • additional / change of data source,        

  • request, complain, issue from users or client

  • number of notification, email receive and sent to Admin,        

  • number of tickets raise, closed through Freshdesk        

  • type of response and mitigation

  • lesson learn and road map of additional development or change request consequence of learn.