my-insurer and wellnex

My Insurer Private Limited – Singapore based company No. 201903812R - (“we” or “us”) is the operator of the software MY INSURER -  www.my-insurer.net (the “Website”), a customer relationship tool, and the mobile application WELLNEX (the "App"), a free rewarding membership program designed to facilitate access to budget-friendly quality Healthcare, supplemented by Wellness and Lifestyle offers, calibrated thanks to Users' data profiles. 

We are committed to:

• Follow any best practices, guidelines, requirements of the privacy and insurance policy applicable in any countries where MY INSURER operates
• Comply to any Insurance rules, laws & regulations applicable in any countries where MY INSURER operates
• Comply to any Data (storage, flow, ownership) protection act, laws & regulations applicable in any countries where MY INSURER operates
• Make the user journey as enjoyable, safe, clear and lean as possible

Should you have any queries or feedback with regards to data, please send us an email to data@my-insurer.net

If Users, Members, Employees and Intermediaries wish to make

• an access request for access to a copy of the personal data which we hold about them or information about the ways in which we use or disclose their personal data, or
• a correction request to correct or update any of their personal data which we hold, they may submit a request in writing or via email to our Data Protection Officer at the contact details provided below.

Please note that a reasonable fee may be charged for an access request. If so, we will inform the Users, Members, Employees and Intermediaries

We will respond to their access request as soon as reasonably possible. Should we not be able to respond to their access request within thirty (30) days after receiving their access request, we will inform them in writing within thirty (30) days of the time by which we will be able to respond to their request. If we are unable to provide them with any personal data requested, we shall generally inform them of the reasons why we are unable to do so (except where we are not required to do so under the PDPA).

We will respond to their correction request as soon as reasonably possible. Should we not be able to correct the correction request within fourteen (14) working days after receiving their request, we will inform in writing on the time by which we will be able to correct the correction request. If we are unable to make a correction requested, we shall generally inform them of the reasons why we are unable to do so (except where we are not required to do so under the PDPA).

Please note that depending on the request that is being made, we will only need to provide them with access to the personal data contained in the documents requested, and not to the entire documents themselves. In those cases, it may be appropriate for us to simply provide them with confirmation of the personal data that our organisation has on record, if the record of their personal data forms a negligible part of the document.

We will not provide information under the access requirement for:-

• opinion data kept solely for an evaluative purpose;
• the personal data of the beneficiaries;
• documents related to a prosecution if all proceedings related to the prosecution have not been completed;
• personal Data subject to legal privilege;
• any request:-
• That would unreasonably interfere with the operations of the organisation because of the repetitious or systematic nature of the requests;
• If the burden or expense of providing access would be unreasonable to the organisation or disproportionate to the individual’s interests;
• For information that does not exist or cannot be found;
• For information that is trivial; and
• That is otherwise frivolous or vexatious.

Correction request will not be approved in respect of:

• opinion data kept solely for an evaluative purpose;
• any examination conducted by a certified and relevant third party