What is the Starting Charge Date? Why is my Subscription expired? What is error Inactive Subscription : my-insurer and wellnex

What is the Starting Charge Date? Why is my Subscription expired? What is error Inactive Subscription Print

Created by: Jean-Remi BERNARD

Modified on: Wed, 5 May, 2021 at 5:12 PM

Individual Wellnex account managers subscription period is inherited from the ENTERPRISE group to which they are attached.

If an individual Account Manager finds an error message "Inactive subscription", it is usually because the ENTERPRISE account subscription period ended.

Please contact your ENTERPRISE account holder or the Wellnex Support to fix the problem.

Our CRM Admin will be able to set the Charging Start Date to a new date to reactivate the subscription.

Jean-Remi is the author of this solution article.

Did you find it helpful? Yes No

Help Desk Software by Freshdesk

What is the Starting Charge Date? Why is my Subscription expired? What is error Inactive Subscription Print

Related Articles