FAQ WELLNEX FOR MEMBERS
MEMBERS, CLINICS and VENDORS will find answers to their questions. The FAQs modules below will provide explanations and answers for the most frequent questions pertaining to the Wellnex App and its usage, as well as how to use the benefits of the Membership.
[Clinics] For Clinics (GPs, TCM, Specialists, Dental, Health-screening) part of the Fullerton Health Group or IHP network, you must use the web portal to ch...
Wed, 11 Mar, 2020 at 2:41 PM
WELLNEX Members are entitled to exclusive prices on consultation and various other healthcare services (like health-screening). There are no special prices ...
Wed, 11 Mar, 2020 at 2:46 PM
For Specialists and Health Screening, it is essential to make an appointment prior to your visit. For Health Screening, please book through the Concierge a...
Wed, 11 Mar, 2020 at 2:55 PM
The full activation of the Membership can take up to 10 business days from date of the generation of the e-Membership card in the app, to have it available ...
Thu, 19 Dec, 2019 at 2:55 PM
WELLNEX only accepts payments through the GrabPay service at the moment. It is a mandatory to settle the full invoiced amount (that may include GST at 7% ...
Thu, 19 Dec, 2019 at 2:56 PM
If you paid an amount lower than the final invoiced amount (total of the consultation plus any medication, tests and that may also include GST at 7%), you c...
Thu, 6 Feb, 2020 at 2:19 PM
That is the additional % added on top of the Clinic invoice amount and is the fee charged for the payment processing service by GrabPay.
Thu, 19 Dec, 2019 at 2:57 PM
Member will pay the Vendor in accordance to the payment methods accepted by the Vendor. You do not use the WELLNEX GrabPay payment to settle the services of...
Thu, 19 Dec, 2019 at 2:58 PM
Go to "More" on your App; tap on the Grab icon and follow the instructions. Tap on Proceed to connect your GrabPay Wallet to WELLNEX. Enter you...
Thu, 19 Dec, 2019 at 2:58 PM
To enjoy the WELLNEX exclusive prices, the payment must be using the GrabPay in the WELLNEX App. We are very sorry, but if the GrabPay does not work, the Me...
Thu, 19 Dec, 2019 at 2:59 PM