FAQ WELLNEX FOR MEMBERS
MEMBERS, CLINICS and VENDORS will find answers to their questions. The FAQs modules below will provide explanations and answers for the most frequent questions pertaining to the Wellnex App and its usage, as well as how to use the benefits of the Membership.
Yes, we encourage our members to rate the clinics after they make payment to improve the overall quality of service.
Wed, 20 May, 2020 at 4:33 PM
You may click "My Doctor" on the bottom of you Wellnex app screen and click "Locate Clinics" you will be directed to a map where you can...
Mon, 23 Nov, 2020 at 3:42 PM
The space to store your documents in the "safe" of Wellnex is unlimited!
Fri, 14 May, 2021 at 10:58 AM
Please use the latest software version of your mobile phone. WELLNEX is compatible with:
a. iOS 10 and above
b. Android 4.2 and above
We do not suppor...
Fri, 14 May, 2021 at 11:04 AM
Yes, You can change your email but the username remains the same. You just need to go in the app, at profile (top right corner), select "My details&quo...
Fri, 14 May, 2021 at 11:09 AM
Yes, you can delete your Wellnex account. Please email data@my-insurer.net to formally request the termination of your account. Please refer to the terms an...
Fri, 14 May, 2021 at 11:23 AM
If you have difficulties to login, Please ensure: a. You have already signed up for a Wellnex account, b. You have entered a valid and correct email addr...
Fri, 14 May, 2021 at 11:26 AM
No. You can either pay the special price at our partner clinics or use your CHAS subsidies, but not both.
Fri, 14 May, 2021 at 11:27 AM
Yes, you can turn off email notifications. Go to My Profile > Edit > Email Notification > Select no. However, you will not be able to receive imm...
Fri, 14 May, 2021 at 11:29 AM
Account managers can be your financial advisor, merchants or community partners
Fri, 14 May, 2021 at 11:30 AM