FAQ WELLNEX FOR MEMBERS
MEMBERS, CLINICS and VENDORS will find answers to their questions. The FAQs modules below will provide explanations and answers for the most frequent questions pertaining to the Wellnex App and its usage, as well as how to use the benefits of the Membership.
Yes, an eligible Member can come an enjoy the exclusive prices without a limit, provided that the payment is processed in the WELLNEX App.
Thu, 19 Dec, 2019 at 3:00 PM
As a general rule, Fullerton Health Group clinics will apply the WELLNEX exclusive 24/7 consultation price during Public Holidays. Some clinics may have sp...
Thu, 6 Feb, 2020 at 2:14 PM
No, Panel clinics must submit claims to Fullerton Health Group as per the usual procedure for ‘cashless’ visits through FHN3 Portal. Wellnex Members will pa...
Thu, 19 Dec, 2019 at 3:02 PM
As this is the same process as for a "cashless" visit, the clinic will claim the invoiced amount to Fullerton Health Group through the FHN3 Portal...
Thu, 19 Dec, 2019 at 3:03 PM
FullertonHealth call center at +65 6333 3636 Wellnex’s Concierge at +65 9738 5893 (call or WhatsApp) or email at wellnex@my-insurer.net
Wed, 11 Mar, 2020 at 2:26 PM
You should find answers in this FAQ. If you still need support, please contact: FullertonHealth call center at +65 6333 3636 Wellnex’s Concierge at +65 9...
Thu, 29 Apr, 2021 at 10:49 AM
To redeem a Wellnex vendor's offer or promotion, simply click on the small heart (it turns red). This will trigger a notification to the vendor to conta...
Wed, 20 May, 2020 at 3:33 PM
To redeem a Wellnex vendor's offer or promotion, simply click on the small heart (it turns red). This will trigger a notification to the vendor to conta...
Thu, 19 Dec, 2019 at 3:11 PM
You are a clinic and you need support from Wellnex: Whatsapp us at: +65 97385893 You can also contact your Fullerton Network Engagement or email at ...
Mon, 23 Nov, 2020 at 2:47 PM
After checking in and seeing the doctor, the clinic staff is to let the patient(member) know what is the total bill so the patient can then input the amount...
Mon, 23 Nov, 2020 at 3:27 PM