FAQ WELLNEX FOR MEMBERS

MEMBERS, CLINICS and VENDORS will find answers to their questions. ​ ​The FAQs modules below will provide explanations and answers for the most frequent questions pertaining to the Wellnex App and its usage, as well as how to use the benefits of the Membership.

Can I remove a membership as a Wellnex member?
Yes. Go to Community > Tap on the name of the partner > scroll down > Press “Delete This Partner”
Fri, 14 May, 2021 at 11:32 AM
What data is collected and what is it used for?
My Insurer Private Limited – Singapore based company No. 201903812R - (“we” or “us”) is the operator of the software MY INSURER -  www.my-insurer.net (the “...
Fri, 14 May, 2021 at 11:36 AM
Can I share my account with my dependents?
No, you cannot share your account with your dependent. However, You can either add your dependents on your main account or they can sign up as a Wellnex me...
Fri, 14 May, 2021 at 11:38 AM
Do I need to accompany my dependents/maid to the clinic for payment?
Yes, if your dependent/maid do not have their own Wellnex member account and are in your Wellnex account.
Fri, 14 May, 2021 at 11:40 AM
How many dependents can I add?
Each main member can add up to 8 dependents.
Fri, 14 May, 2021 at 12:14 PM
Why is my policy contract not shown on WELLNEX?
The policy contract has not been updated by your financial advisor. Please contact your financial advisor.
Fri, 14 May, 2021 at 12:16 PM
Who can view my documents in “safe”?
You can choose to share it with your financial advisor if you wish. Otherwise, only you can see the documents in your safe.
Fri, 14 May, 2021 at 12:20 PM
What kind of documents can I put in my “safe”?
You can put anything that you think is important. For instance Loyalty cards, insurance, or any important documents. You can choose to share these documents...
Fri, 14 May, 2021 at 12:22 PM
Is my client still able to view our old chats and news if I cancel my Wellnex subscription?
 Yes, the data will remain in Wellnex as long as you are still a Wellnex member.
Fri, 14 May, 2021 at 1:51 PM
Can I sign up and be a member of WELLNEX on my own?
Downloading of the app and signing up is free. However, during sign up a referral code is required. You have to obtain one from retailers or FAs
Fri, 14 May, 2021 at 1:56 PM